Before contacting support

Check the relevant guide and the common troubleshooting checklist. If the issue affects payments, avoid repeated retries until you have confirmed transaction status.

What to include

  • Your name, park, and a safe contact method.
  • The exact page URL and action you attempted.
  • Booking, invoice, customer, terminal, or ticket reference.
  • Exact error text and approximate time with timezone.
  • Screenshot with sensitive data hidden.
  • Whether all users or only one user are affected.

Choose the right priority

  • Urgent: park-wide outage, safety impact, or confirmed inability to take payments.
  • High: a major workflow is blocked with no reasonable workaround.
  • Medium: degraded behavior with a workaround.
  • Low: question, cosmetic issue, or improvement request.
Security report

For suspected unauthorized access or exposed credentials, stop using the credential, rotate it, and mark the ticket urgent.