Start with these checks

  1. 1

    Confirm the correct park is selected.

  2. 2

    Clear page filters and search again.

  3. 3

    Refresh once and wait for the request to finish.

  4. 4

    Confirm your role and the park’s module access.

  5. 5

    Try the same action in a private browser window to rule out stale local state.

Understand common errors

  • 400 / validation: a required or incorrectly formatted field needs attention.
  • 401: the session expired; sign in again.
  • 403: the user, role, park, or module does not allow the action.
  • 404: the route or record does not exist in the selected scope.
  • Request failed or timeout: the service, network, or upstream provider did not respond successfully.

Collect useful details

Include the page URL, active park, affected record number, exact action, exact error message, date and time, and a screenshot. Never include passwords, payment secret keys, full card data, or session tokens.

Protect sensitive data

Movira support will never ask you to send a password or payment credential in a ticket.