Change, cancel, or review a booking
Locate an existing booking and safely update customer, items, schedule, waiver, and payment details.
WorkspaceBookings & calendar
Best used foredit booking · cancel · reschedule
How to followComplete sections in order
Find the booking
- 1
Open Bookings → All Bookings.
- 2
Search by booking number, customer name, email, or phone.
- 3
Open the booking and verify the customer and visit date before editing.
Use the booking workspace
- Customer: contact and participant information.
- Tickets: booked products, quantities, and schedule details.
- Payments: balance, transactions, payment links, and refunds.
- Waivers: signature status and resend actions.
- History: an audit trail of booking changes.
Cancel responsibly
Review the cancellation and refund policy before confirming. Cancelling a booking and refunding a payment are separate actions unless the confirmation dialog explicitly says otherwise.
Do not duplicate refunds
Check payment history and the refund operations queue before retrying a failed-looking refund.
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