Review before refunding

  • Confirm the original transaction succeeded.
  • Check the refundable balance and policy.
  • Review previous refunds and pending operations.
  • Confirm whether booked items also need cancellation or inventory restoration.

Submit the refund

  1. 1

    Open the booking Payments tab or Refund Operations queue.

  2. 2

    Choose full or partial refund.

  3. 3

    Enter the amount and a clear internal reason.

  4. 4

    Confirm once and wait for the provider response.

  5. 5

    Review payment history and customer notification status.

If a refund is pending

Do not submit another refund. Provider processing can be asynchronous. Refresh the operation after a short interval and escalate with the booking number and transaction reference if the status does not resolve.

Refunds are financial actions

Only users with explicit refund permission should perform this workflow.